Frustration and annoyance experienced during a meal at an Alpine hut, further exacerbated by an additional irritating detail.
In the heart of the Dolomites, Italy, a heated exchange between a customer and the innkeeper of the mountain hut 'Rifugio Bruto Carestiato' has caused a stir. Gianluca S., a recent visitor, took to the hut's Facebook page to voice his discontent, criticising the prices and service. He expressed frustration about not being able to get a sandwich at 10:30 am, as the kitchen was preparing for lunch, and mentioned an employee's apparent annoyance and slow service. The innkeeper, represented by the Italian Alpine Club's Cortina d'Ampezzo section, responded to the criticism in clear terms, albeit without providing specific details. The innkeeper defended the hut's prices, particularly the sandwiches, which, at 4 euros, are said to contain 150 grams of cold cuts - a price that might seem high when compared to city standards. The innkeeper also explained that the bread for the sandwiches is freshly bought from a bakery daily, which could account for any delay in service. Furthermore, the innkeeper asked Gianluca not to compare the mountain hut to motorway service stations in the future. Despite this dispute, it's worth noting that the mountain hut 'Rifugio Bruto Carestiato' continues to receive mostly support from former and regular guests on its Facebook page. Out of around 320 reviews, 88% of guests say they would recommend the hut. On Google, the hut is rated 4.5 out of 5 stars after 870 reviews (as of September 15, 2005), suggesting that the majority of visitors have had positive experiences. However, this incident serves as a reminder that expectations and realities can sometimes clash, even in the most picturesque of settings. The article does not provide any new information about the innkeeper's response on social media or any other conflicts between customers and innkeepers in the mountains. It also does not mention any other mountain huts in Austria that left customers positively amazed, nor does it provide any information about the exact journey to the hut or its specific prices.
